✔ Manage Products and Services
✔ Manage multiple Campaigns for a product or a service
✔ Configure Agents and link Agents to Campaigns
✔ Separate login for each Agent
✔ Track and manage lead progress of Agents
✔ Integrate leads from multiple sources – websites, emails, chats , social media, voice
✔ Set Lead Alerts/follow ups/ escalations for leads
✔ Supervisor control – monitor Agent progress, reallocate leads , set reminders for Agents