IVR /Dialer

Digalaya provides hosted cloud telephony solutions to Enterprises. Based on business process or any new requirement IVR can be customized and automated to handle incoming and outgoing calls. Many other features can also be integrated such as – call recording, call transfer, CRM integration, API integration, SMS Alerts , Email alerts .

Features

Choose multiple modules to customize IVR Service

Customized Flow

Build your own customized IVR requirment

Call Recording

Integrate call recorsing features

Call transfer

Transfer calls to agents/executives based on specific rules

CRM Integration

Use APIs to send data and call details to CRM

Reporting

Reporting – Track all calls and manage leads

Reporting

Track all calls and manage leads